Luton Airparks reviews page 25

I was asked if I wanted my car to be delivered to the airport on my homeward flight and all went as planned and was very pleased with the service all round thank you Mr Carter

My partner caused further discomfort to him self by having to lift case on to top rung of the bus. Consideration should be given to people with injuries.

Assistance with luggage on/off the bus would have been helpful as I am only small and struggle with a heavy suitcase. Thanks.

Waited over 30 minutes for a bus to pick us up from the airport. When it did arrive, there was so many people waiting, they couldn't all get on. Airparks need to check when their customers arrive and make sure the buses are turned around quicker at peak periods.

I thought the lady behind the desk was rude, she was certainly very unsmiling and did not do your company reputation any favours! I might choose someone else next time.

Really good value but you do need to leave enough time for the transfer. We saw the previous bus leave as we arrived and the next one didn't depart in accordance with their declared frequency. It therefore took us 40 minutes to get to departures.

Very prompt, efficient service. Paid additional £20.00 for car to be brought to terminal on return to UK - Fantastic when arriving with 2 children after midnight.

We were overall pretty happy with the service which got us parked and to and from the airport (including returning at 1:00 am) in pretty good time, not very much longer than the Luton LTCP. The one problem is that the staff (most of them anyway) are surly and rude. But then I suppose as long as they do their job...it's not a particularly nice way to end one's holiday though.

Reception staff were efficient and polite, but otherwise, communications with passengers could be improved. eg Let people know expected next coach departure. Also remind people that pick-up point is the same as the drop-off point at Luton.

First class organisation in all regards Whilst the compound is obviously a little futher from the airport than the on site car parks the value for money and organisation outways any slight inconvenience

It was easy to find with the directions given, quick check in and frequent buses and we were away quickly on our return, can't ask for more than that really.

The whole experience with Airparks worked speedily and efficiently, from the very clear directions to the car park right though to collecting the car on return. I would have no hestitation in using them again and can thoroughly recommend.

A lack of clear directions in my paperwork left us 6 miles away from the carpark and without the excellent help of an airport carpark controller we would have been very stressed and probably missed our flight.

Drop-off very quick and easy, 5 min wait for transfer bus to airport. return 10 min eait at airport for bus, pickup took a couple of minutes. I'll definitely use this Airpark next time I fly from Luton.

The collection service at £20 was really worth while. It makes a big difference when you are tired after a long journey and your car is just waiting for you at the airport terminal. You can get in and go. Wonderful...

Efficient and secure. Need to allow plenty of time as the bus service can seem rather slow to depart if in a hurry. Well sign-posted and easy to find despite road works. Toilet facilities are primitive and the general surrounding rather untidy. But good value for money.

Great door to door service, would definitely use again. Only one small downside was waiting in the cold at Luton for the coach after having been in sunny Spain. Had expected coach to be waiting for us - no problem really but next time will be more prepared and take warmer clothing.

good secure parking and a great very quick key pick up service, there was a bus full of people and the staff at reception were very efficient and only took minutes. only downfall was we had to wait in the rain at the bus stop as the shelters were behind and people were pushing in. on the hole a good experiance and we would use again.

On the whole efficient, but a bit overcrowded on bus on return, and no way of knowing how long we had to wait for the bus to turn up for the return journey

was not able to find car park had to revert to parking at luton long term parking at a further cost of £96.00 and I expect I was not the first or last for this mistake to have happened! From a very unhappy cutomer