Purple Parking Long Stay reviews page 37

Long transfer time at busy times of day due to there being only one route in and out of the car park. Could be a problem if tight on time. had to wait around half an hour for a return bus, having watched three purple buses pass by! However, good value for money, considering proximity to Heathrow. Automatic number plate recogintion booking-in was very efficient, and superior to the card system at Stansted.

To qualify the 'slow' there was a delay on the raods but when we called to say we were there we could have been warned that there may have been a delay. Second time we have used them and we were just as pleased

I could not praise your parking facilty too highly. The security measures employed made us feel relaxed on holiday. Unfortunately - our return collection was not so good. I 'phoned for collection as soon as we landed and queued, as directed, at bus stop 1 only to have to wait for the fifth bus, despite having been one of the first to arrive. I suggest that the queue should have a front clearly marked and that the drivers know which end of the queue is the front and which the back.

Very reasonable rate and good service provided. When we got back my car battery had gone flat but that wasn't a problem at all. Would definitely recommend.

The only down side was the wait we and others had on arrival to be transferred to the airport and the lack of a responsible member of staff to speak to, in the end I had to keep going into your open plan office to find anybody to muster some busess for the 30 plus people waiting. the return transfer was faultless.

Followed directions but had to follow a transfer vehicle to find the site for the last part of the journey. Very efficient service and without doubt the best Off airport site i have used.

Excellent service from the time we checked in to Purple Parking to the time we left for home after our holiday. Cheerful, helpful staff and we would use them again without hesitation.

No problems finding the carpark but because it was in residential area the journey away at 08.00am back to the M25 was nightmare. On the whole service provided does what "it says on the tin". Quick, easy and realtively cheap.

Very efficient service this is second time we have used the service and will certainly use again when flying from Heathrow. Directions to the Purple Parking were spot on.

it was easy to use from start to finish,we found it very easily with the sat nav,parked the car and the bus was there ready to take us to the terminal.When we came back from holiday we phoned to say we had landed,and the bus was there waiting for us,so no hanging about.Would definitely use them again

We were given instructions on how to find the parking lot (you would never find it without them) the surfaces on the approach are dreadful, the return trip took almost an hour all in. The bus driver was helpful and friendly but next time I will park at Heathrow itself.

Generally a very good service with very secure checking in and smooth and fast transfer to the airport. However on my return from holiday I rang as instructed to arrange our pick-up, as I waited for my luggage, and I was asked which terminal I was at. I was surprised to be asked this as PP had my return flight number and I thought they would be keeping an eye on arrivals online or on ceefax as usual. The baggage hall had no signage and no staff in sight so I had to assume I was returned to the same terminal I flew from. After a 13 hour flight I didn't need this uncertainty or confusion on my return. When the lift arrived everything went perfectly. A touch more thought would have made it a 100% enjoyable experience rather than 90%.

The driver on return to base held up all his passengers because one passenger couldn't find his ticket and then the driver kept getting the ticket number (correctly guessed and called out by passenger) wrong on radio to base. He also did not help passengers unload luggage from bus.

Their bus taking you to car park from airport had to join queue of cars booking in & waited about 5 minutes - why?? Roads around car park very congested & full of big trucks trying to get down narrow roads. Probably took 45 mins to get from car park to M4 which is about 2-3 miles, which is not what you want after a long flight & the usual Heathrow passport / baggage delays

I got very stressed attempting to find purple parking I'd expected signs but there weren't any - may I suggest that you consider this? Eventually found it when I saw a purple parking van!! - which was good luck!

Although a little way off airport very good efficient handling of car and transfers. We were less than 5minutes at Purple Parking both arriving and departing and both transfers from arriving/departing were less 30 minutes even with some traffic hold ups.

was very impressed the driver took us straight to our car on our return, instead of just handing over the keys and letting us look for the car like other places we have used. he even helped us with the cases into our car. we will use them again if we fly from heathrow.

Good experience overall with my family however the process for putting custormers on the transfer buses at the pruple parking site needs to be reviewed as we had a situation where we were put on the bus going to T1,2 & 3 while we were going to T4 and this could have been costly if we missed out flight,

I kept waiting for some unknown expense to enter into the transaction like a fee for something or other. There was nothing. It was really A-B with no waiting around at all.

Outward - they expected me. Read my registration and knew my name etc. Clear instructions to park and for return. Return - Rang and followed instructions, coach waiting outside terminal. Slick return. Helped with luggage, took me right to my car. Excellent!