Luton Airparks reviews page 11

Overally my experience was great but the waiting period on my way back at the bus stop was a bit long for the bus came a bit late and it was very cold at the bus stop.

very simple, easy and efficient process. machines are there to serve you but if you are not sure what to do first time you visit, then a kind staff member will be there next to you as soon as you think that you may need some help. this is by far the best car park i've been to.

As they say, Doe's what it says in the advert!! Brilliant service with a smile.

Great value for money!Facilities let down a litle bit as does not have indoors facilities while you waiting for the coach to transfer to the airport and in cold days can be a bit disappointing. Otherwise excellent service

Better than expected experience with the new facilities, minus the fact the car key got stuck in the machine when we returned and we were somewhat delayed until key was recovered.

We found it extremely difficult to locate the park site partly due to road closures on the motorwyas exie ramps at 4.30am. It took us 1.5 hours to locate the correct road and then only by going to the airport and asking one of the parkingfor directions which were direct. Richard handisides

A very efficient service. Just a little cramped on the bus for return journey.

car park was easy to find and everything went to plan from arriving and returning from my holiday

shame the bus stops in the airport aren't a bit bigger to cope with the torrential rain on arrival, but that's not really in your hands - excellent service, thanks very much!

After leaving the terminal at 01:00 hours and joining the queue at Bay 12, we waited almost an hour for the coach to arrive. In this time other flights arrived and the queue got longer and longer. Fortunately the weather was dry and calm although somewhat chilly. Various people made calls to Airparks to check progress. When one coach eventually arrived,we were fortunately able to board, but many people were left waiting. Our incoming flight had been delayed, not an unusual event surely. Do Airparks keep a check on arrival times and resource their operations accordingly?

Transfers between park and airport are very slow. No flexibility in timing as there is with other car parks. the automatic machine would not recognise my booking. The member of staff present was very friendly and helpful and booked the car in from his computer in the office. What would have happened if no one had been around ? It is a definite MINUS against Airparks that you have automated everything WITHOUT reducing the price of parking.

I have used the Slipend facilities several times, however this time everything was computerised, very little human contact. the parking lanes were all full and no one was emptying them. After waiting for about half an hour I was advised by what seemed to be the only person actually working to park my car behind in wall at the back of the lot in a line and they(the staff) would attend to it later. This however meant I did not have a lane box to leave my car key but it was handed in to a lady, the only other person manning the station. Iwas told I would have to check in at the other station on my return. However on my return there was no person to assist except the driver of the transfer bus, who was a great help and advided as my ticket did not register in the checking out machine I would have to check with the office where I had left my key with thelady mentioned above. One enquiring at that office it was only by luck I saw my key on the to of a pile of keysin a box, obviously not moved since I leaft it. I was told my car would be where I left it, which was the case but by this time it was buried deep behind 5 new lanes of cars. The next hour was spent recovering my vehicle with the help of two attendents who took for ever to find the keys to all the cars in front of mine. I was even asked to help find keys to the surrounding cars. NO one in the office was at all concerned giving the opinion this was a common experience. I was delayed by more than an hour and not one person apologised to me. This experience was horrendous and I will never use this facility again. My apologies for the delay in answering your questionairre, I have been very busy with my work and not been at the office for a long time.

Have used airparks a lot to commute to europe since i work in events. The buses are too small and infrequent at busy times, and the new automated systems just dont work well yet. Sort it out.

Fast, efficient with a great check-in and check-out procedure that is largely automated. Park looks clean, secure and well-lit. We had no unusual mileage or damage on the car, but would have had better peace of mind if they had 360 digital camera shots of the car on arrival. The park has CCTV, but to my understanding does not record car condition on arrival. Transfers were efficient and quick when they got going, but were not particularly frequent in our experience.

It's all run with the aid of automated machines. So you drive up and park your car in a kind of ferry type system. Then go and book in at a machine and it gives you a tag to attach to your keys and you pop them in another machine. Then when you get back, scan your ticket and out pop your keys. All very speedy. Transfers worked well - about 15 mins or so into Luton and we didn't wait long for the bus.

Very efficient and friendly, would definitely use again and would recommend.

We arrived at car park, not sure what to do. The staff were very helpful and showed us what to do. We then left the car to go on the bus and were greeted by a very cheerful bus driver! We were taken to the airport and dropped off. There was a bus there waiting for us on our return, with another helpful driver who took us back. Our car was ready and witing for us. All in all and very easy and painless experience!!

i was quoted £102 for a weeks parking in august i eventuality paid £22-40 with airparks beat that.

good value parking, waiting time was low .not lik otheres i used i will be back :)

Everything was great with Luton Airparks. Easy booking, excellent directions, organised entry, efficient friendly and helpful staff, good transfer. Highly recommended!