Purple Parking Long Stay reviews page 26

The service provided was very efficient and there was no hanging around either waiting to book in or for transfer buses (at either end). I was very impressed with the vehicle recognition system which meant that the booking-in staff had nmy details ready when I drew up at the kiosk and all I had to do was then park the car and get on to the transfer bus. The instructions for what to do on arrival back into the country were very clear.

Easy to find from M4. Efficient easy transfers to & from airport. Would recommend & will use again.

very clear instructions and little waiting time made my trip so much easier than usual. will definitely use this service again.

Excellent service and secure parking at a very reasonable price. I would recommend Purple Parking to anyone flying from Heathrow.

The driver who picked me up was rude, told me off for making him wait, never used words like 'please' or 'thank you' (when requesting a ticket uttered a command "Ticket!"), did not even help me put my big suitcase into the trailer. Disappointing after a 12 hour journey and a jet lag. Other than that - fantastic service, no waiting, no hussle - will use again for sure! Thank you.

I was surprised how easy the whole parking experience was. at first I was a little worried handing my keys over as they could have been lost or given to the wrong person but when I arrived back they were ready and waiting as was my car, very happy with the whole deal. plus I don't know if I was just lucky but transfers were immediate both to and from terminal 4

Everything was good. easy to find, quick and efficient transfers and a good price. Many thanks!

Had to wait 15mins for another party to arrive before heading to T4 and on return waited in xs of 30min for pick up,but so what,we'd waited 7.5 hrs in Uzbekistan for them to find a plane to take us on a one hour flight to Tashkent.Overall good value.

We used the parking for a day, not knowing london we caught tube from Heathrow as this was on the same line as the stop we wanted, the parking was easy to find, easy to book and easy to pay, the journey from the parking to the airport was not to bad, lunch time. Coming back was very easy and quick, driver dropped us next to our car and off we went. very easy. definately use again.

Arrived 6pm on a wednesday. 15 minute wait at the site. Traffic was heavy but their website said typically 10 minute transfer & allow extra time at rush hour but an extra 40 minutes? The driver went off piste but just got into more traffic and doubled the journey length. More realistic estimates of transfer time and WAITING time at both ends would be helpful. Otherwise the system, security, helpfulness, information, communications etc. were fine.

Your holiday starts here safe and sound no worries while you are away knowing that your car was safe and the high security was top rated from arrival and on return journey 1st class service

Absolutely MUST have a sat nav ! I am so hopeless with directions I would still be going around and around ... I'd have liked better signage for Purple earlier on in Southall and once familiar with the route then of course it would not be a problem to locate the premises. For a 1st timer going solo and anxious to get to the airport it's a bit of a challenge not to get lost with all the little roundabouts! When leaving be careful on the roundabout before the dip under the bridge or you could collide with someone coming in ... it's only single lane at this point.Great staff and service even at 5am on a Sunday ! Thankyou

On entry to the site you feel safe and it all feels very efficient and the extra chauffer service that we had to get the car to us at the airport on our return was also handled very well and after 30 hours of travelling was much appreciated!!!

The staff are both curtious and helpful and on our return journey they offered advice on our route to our home enabling us to avoid the lenthy traffic jams on both the M4 and M25 which speeded up our trip home.

All services were easy and pleasant from online booking to parking and collection. Also the best value of all the parking sites we visited. We will use Purple Parking again!

Query over mislaid phone well handled & resolved thanks to honesty of an anomynous car handler. Will certainly use again.

The car park is too far away from the terminals so the transfer time is too long. Had to wait over 20 minutes to be collected from the airport on the return journey which was annoying after a long flight late at night. In total, after landing, it took over an hour to get back to my car.

we will definitely use purple parking again. Everything went very smoothly from the onset. Good value for money.

Found them easy to find and use and it's reassuring to know your car is safe and there for you when you return - you're literally dropped to it's door. Only problem we had was a bit of a wait outside in the cold at the bus stop before being collected and returned to our car. But apart from that I would use them again (only I'd advise leaving a good amount of time if you are travelling anywhere near rush hours as traffic can be heavy from the parking lot to the airport - it's very nice not to be driving yourself in it though!!!!) A service I would recommend and be using again.

Staff very helpful and friendly - until problems get escalated to senior management/director level. Purple Parking, by their incompetence, lost all my bags on the way to LHR T1 - just dumped them by the door of T3! Don't just believe me, ask Heathrow police, who have one of their drivers on video, doing it. My wife and I lost our holiday and Purple Parking refuse to pay my direct losses of £700, citing their lack of responsibility as a result of having a disclaimer in their terms and conditions. Now we'll see if a court agrees with them. Purple Parking - if you don't like this review, don't treat your customers with contempt.