Purple Parking Long Stay reviews page 30

Good facility in an outlying position from the airport. Security is good, security cams and car checks on the way in. Check-in was very efficient - leave keys in the car and get on the shuttle bus - couldn't be easier. Returning is easy too - bus from terminal, taken straight to car for immediate departure. I would use this company again.

The maps were easy to read and it's close to the M4. The arrangement of space and flow into the car park works and the transfers are frequent and direct, and luggage is loaded and unloaded. The documentation makes it all very easy, especially the card with details for phoning on return and being handed a pack with key and location number of the vehicle at the end of the transfer. And for a reasonable fee the car was valet cleaned for collection. Its the most well organised and reasonably priced car parking I've used.

I had used this service in 2007 but had a bitter experience of bad service by the driver who bad mouthed me. I had lodged a complaint and was very upset. I decided to give this company another chance this year 2009, and found the staff especially the driving crew very polite and helpful. Please compliment the drivers on the departure and arrival trips.

Easy to find off M4, but after turning off final main road it was a bit of a tricky, long haul down to final destination. Drivers could be a little more considerate of passenger comfort as they tended to throw the bus around a little too fast! The actual provision and administration of parking was excellent. Easy from first booking on line to the recieving of car keys at end of hols. I would use service again

I would definitely recommend Purple Parking as it was so easy to use. The staff were professional and helpful and we had no problems whatsoever with the service.Our car was secure whilst we were on hoilday.I would now always use Purple Parking whenever we fly from Heathrow. Many thanks.

Such an efficient system. Security, baggage handling, timing, especially on return trip. Will recommend them to anyone.

All aspects of "the Purple Parking experience" were extremely positive from original booking to transfer back to our vehicle after our holiday. Customer service and value for money were excellent.

On arrival (early morning) I was informed that there was no bus service until 3am. I had not noticed this when booking, if I had I wouldn't have booked, and when requesting clarification was handed a pre-printed "small print" from the web-site to re-enforce the point that transfers do not start untl 3am. Not the welcoming service I expect or should receive. On arrival back at Heathrow it took 1hr and 25mins to get to the Purple Parking site. I was then dropped off at a "Bus Stop" to be told that my car was way back in the other car park. Whilst only a 5 min walk after waiting nearly 1 1/2 hours to arrive at Purple Parking I was just about fed up with the service I had received. Despite the attraction of being one of the cheapest companies marketed I would rather pay the extra amount in future and receive a prompt, timely, personable and 24/7 service instead. Note I have travelled extensively and used numerous different companies; purple parking was the worse to date - by far.

quick and helpful staff - fairly quick transfer - longer wait to return but not too bad - dropped off right by car - good value. Would certainly use again

Very impressed with arrival, had all information ready when drove up to booking, knew exactly who we were. No need to queue up at a reception to book in. Same on return keys to car were given out at the airport and taken to car in car park. Very impressed. Did not use facilities as the procedure was so quick so cannot really respond to this but would not let leave blank

On arrival we were met quickly, the photo taken on the way in is an excellent idea. When we returned we had some difficulty in connecting, our call was answered but then we were cut off x 2, talking to someone in the que this had happened to them also. Maybe have a look at this system?? We would definatley use this service again Many thanks

All went well until getting from Heathrow to purple parking and from arriving at baggage [which we collected within a few minutes] we phoned to say we had landed, it was an hour before transport arrived at bus stop 5. The driver was excellent in squeezing us all aboard. However it was 7am and I assume traffic that caused the delay. A long wait after "long haul" and 3 hours drive time in front of us.

A competitively priced service that was simple to use and operated smoothly throughout. The Terminal 1 bus stop on the way back was easily found, the minibus arrived within 15 minutes and we were dropped back at the car with our luggage. The downside is that the site is a few minutes drive from the airport but we thought this a small inconvenience only.

Thank you for your service, the transfers were both good and quick with minimum fuss and services on time. Thank you

Booked on line--no problems. Purple Parking well sign posted --no problems at all on arrival or return would recommend Purple Parking. Thank-you!

I was very pleased with the whole experience of Purple Parking which was the first time that I had used the service. The staff were very polite and made it very easy for my daughters and myself. I would have no problems with not only using you again but would recommend to family and friends

Tfraffic was a problem on the journey from PP to Heathrow particularly in the morning

We called, and saw the van drive into the airport and out of the airport at least twice. We called again, stated again where we were, and he came. Our wait was probably 50 minutes total, because we didn't phone right away. We were wondering, since they know what flight we're on, they could know when the flights arrive, why the driver isn't waiting.

the staff definately don't meet and greet in a friendly manner. The driver on both transfers never smiled or even said hello or goodbye. I find this very rude especially after a long flight. otherwise, the buses were regular.

From online booking to departure and return, this service was carried out by professional friendly staff. We will definitely use this company again. Thank you. Mrs M. Alexander, Wokingham, Berks