Star Parking reviews page 6

Even though my original flight was cancelled I was able to change my arrival time with no hassle at all and for both drop off & pick up there was no waiting time at all.

Better than expected. Easy and quick to leave and collect my car from the airport.

On our outward journey, the "chauffeur" was late meeting us. He had no ID (despite stating on their terms and conditions that this would be shown before we handed over our vehicle). When we queried this is led to further unacceptable delay. On returning to the airport the service was good.

Very convenient. Makes the experience of Heathrow a lot better than it would be otherwise !!

The phone number to call on drop off was in small print on the contact form and we made a mistake when calling it. We got very stressed about a lack of answer until we realised our mistake. Even though we called late, Start Parking did their best to make up the time. Thank you for the extra effort.

Very impressed, directions to parking at Heathrow were good, but I would suggest that the Lane to park in for Terminal 3 is the exit lane. This did not prove to be a problem though as the driver found me easily (I was parked 1 Lane across). On return however, we had to wait 25 minutes for the car to be returned to us. To be fair, I was told 20-25 mins, but was hoping for more like 10 mins max. The last thing you want to do on your return from a trans Atlantic flight is hang around. But no real complaints as they kept to their word. Would definitely use again .....

prompt service and friendly staff at both the start and end of our trip. Would use the service again rather than taking a bus to the car park.

On time. Polite. Car drop and recovery undercover much better than drop off outside.

Service was efficient and friendly. My only hesitation in giving them a full 100% for customer service was that they phoned several times when we were dropping the vehicle off to check what time we were arriving. As many people know, it can be difficult to predict how long it will take to get to the airport when travelling on the M25/M4 and therefore we were providing our best guess estimate but felt a little pressurised to get the timing exactly right. We did turn up within about 5 mins of our original estimated time and were met promptly by a smiling and efficient chap so all was well.

Punctual and good value for money. Would be happy to use this company again.

Guy was there on time even though the instructions don't stipulate the Level 4 car-park at T5. It says to follow 'fast-track' but there are no such signs. But, despite going to wrong level the guy came to me for the pick up, so very good service. Go-Simpley you have to change your instructions for dropping of the cars though !

Some confusion about meeting place, bit of mud on carpet but otherwise a good service - nice not To have to use a bus at the return

Just follow the instructions which are clearly laid out in the confirmation and it's easy. I expected at least one glitch but it really is 'what it says on the tin'

1) Abrubt Phone Call, but efficient. 2) Gent collecting my vehicle was not very communicative and seemed quick to get rid of me. That's the worst of it. Car was as I left it and the delivering driver was very helpful. Thanks, likely to use again.

Drop off & Collection good/prompt/courteous. We had got date incorrect when booking (due to flight being overnight and going to following day) and corrected this on their website 2 days prior to drop off. At drop off mans paperwork still showed incorrect date so he manually made note of correct return date (10days later). We got welcome back text 24hours early (so they'd still not corrected the date) and we were extremely anxious car wouldn't be there. It was there at right time so they must've corrected the booking at some point, but we didn't know this. The additional £15 made overall rate less attractive.

No hanging around at the airport. People there to collect and return car when we expected them

Very straight forward service that was so easy to use. They even text you and email with all the info you need right before the drop off so you have everything you need within easy access. Loved this service and will use it from now on, no more mini cabs for us.

For almost the same price of airport parking we used this service which was great. We have 3 kids to it made the whole airport experience so much less stressful! All web well as woul definitely use them again.

As you can see from the stars everything was very good. We do not know why people use other forms of parking.

We were slightly later than our predicted time but before I could call to let them know they had called me to confirm. We handed over our car without any fuss or delay and on our return our car was waiting for us. The staff on both occassions were very efficient and personable. Will use again.