Star Parking reviews

Regular meet and greet user. Phone to say arriving 5 minutes early but got voicemail. Driver called me later and said arriving soon. Ended up 5-10 minutes later than booked time. Car with instructions for collection has very officious tone and lays all the foundations for nothing being their fault. Called as soon as landed and was told car would be there in 15-20 minutes. Arrived at car park and expected car to be there as it was 11pm and quite period. Supervisor appeared after a while and said delay due to one tunnel being closed. They close every evening for maintenance and any decent company would allow for this. Supervisor appeared again after 5 more minutes and said would check where driver was. After 10 more minutes called office and got message to say phone was of. tries a few more time and always the same message. Guess they had switched off and gone home ! Car arrived after 20 minutes with a driver form another company who was very polite. Left airport and NO queues at the tunnel. I assume real reason for delay was a shortage of drivers and a backlog. Would NOT use again.

Never had a bad service with Star Parking! Used them dozen of times already! Keep it up ! :)

This service was as easy as you'd want, dropped off car, guy was there to take my keys. When we landed and picked up our luggage we called and they brought the car - fantastic!

The only issue that I had was that the telephone number on my email receipt was incorrect. As I arrived on an early morning flight, the office number on their website went to voicemail. Luckily I had the receipt that was given to me on departure and found the correct telephone number.

Was pleased with the service. I was given the wrong telephone number for the service by the company I booked through but I found their number on the website. We were very early but they came quickly. Would be good if they offered cleaning service.

A few minutes (less than 5) to coordinate my arrival which was slightly later than I had originally stated but proved not to be an issue for the service provider. The car came back in less than the 15 minutes suggested as we left the baggage hall and made our way to Level 4 of the T5 Heathrow car park. Got out of the car park within the free 15 minutes allowed. So a great service.

Generally a good service, with just a couple of minor niggles. the directions for arrival at the car park are not really accurate! The instructions tell you to make your way to the relevant row, but what they dont tell you is that you have to go to the far end of that row...secondly, on our return, we rang the office from the baggage hall as instructed, and told them that our baggage was out and we were on our way to the car park. having been waiting at the car park for 5 minutes, we got a call asking if we had collected our baggage yet!!. having said that the driver was there in another few minutes, so all in all we were happy with the service. we will use them again

Main concern was the mileage on the car. When we returned we noticed there were 30 miles additional. How far do they need to go to park the car???

A little confusion when arriving at LHR as we had not been told to go to level 2 of the short stay car park and we're waiting at the departures drop off point as stated on the Internet , however after a quick phone call we were told we had to go to level 2 row B of the short stay car park where we were met signed paperwork and left car with driver. On return car was waiting ready for us, no waiting. The car had no damage or excess miles and I would recommend this company.

Not pleased pleased we got stuck behind an accident on M4 which made us late checking in- then had to wait over 20 mins for the guy to collect our car at the terminal which made us even later! We had to phone at least 3 times to see where they were.