Purple Parking Long Stay reviews page 57

We will use purple parking again simply because it was value for money,easy to use and very well organised.The only downside was having to wait to be picked up from the airport despite phoning to say we had landed, however the wait wasn't too long and our car was waiting for us on arrival at the car park.

We called as soon as we landed and got to the bus stop along with serveral others. A bus came, lugguage was taken, but the driver didn't ask anyone how many seats they needed. As a result there wasn't enough room, so he said we could stand. I'm sure this was highly illegal, but as we had already been delayed and wanted to get home as soon as possible we did this. I don't even want to think of what would have happened if there was an accident. If we were travelling with our children we would not have done this and in hindsight should not have done this, but I don't beleive we should have been given the choice. As all details of passenger are taken when the calls are made, shouldn't the drivers know who they are collecting. Those who call last or not at all should be made to wait in line rather than the free for all that saw people who had just turned up getting on first!

Once used a 'cheaper' off airport car park, which was not only difficult to find, but when I got there consisted of a muddy/dusty field with dubious security. I vouched there and then never again! So, Purple Parking you can rest assured of our continuing patronage.

Had real difficulty locating car park. Make sure to study map/directions before setting off. Courteous service. No waiting time for transfers to and from airport. I would certainly use this car park again now I know how to locate it!

Only thing that spoiled the experience was a poor attitude by one staff member when I returned. This was due to a simple matter of requesting the tickets from everyone on the pick up coach. He did not do so and became upset at the consequences.

The smooth, hassle-free procedure made our first encounter with Heathrow Purple Parking a pleasure. We will certainly consider using their services in the future provided they remain competitive. Many thanks.

I called the number to say I had returned and then waited for 40 minutes for the bus. When I called to see what had happened to it after 30 minutes of waiting I received a rather rude and very unsympathetic response to say the driver would arrive 'any minute' - I then waited 10 more minutes until he turned up. When we were taken to the parking he dropped all of us off in one place so we then had to find our cars and walk to them, a great distance for some, with all our luggage.

The service was excellent. The system was fast and efficient. I dropped my car off walked a few yards to the tranfers bus and was taken to my terminal promptly. On my return I called purple parking and a bus prompty collected me and return me to my purple parking and dropped me off right next to my car. Then when my car wouldn't start the staff quickly jump started my engine. Excellent Service...

Overall purple parking was easy to book, and was hasle free when we dropped the car off and picked it up after our holiday. Was a little conserned as purple parking was the cheapest but had no worries after we dropped the car off, helpfull staff and very secure parking which allowed us to forget about the car and concentrate on our holiday! Transfers were very prompt; we were taken emediatly to the terminal after leaving the car and thier was a bus waiting for us at the terminal on our return. Would use again and recomend to others. Many thanks

Was very easy to book and no problem finding the site and taken promptly to tha airport, taking stress away from the journey and allowing plenty of time for the increased security at heathrow. Would benefit from directions on how to leave the carpark and get back to major roads unless you have a masters degree in reading directions in reverse!

When I discoved my pride and joy had a big scrape on the door nobody seemed bothered or wanted to help resolve the situation. They may provide cheap parking, but I wouldnt leave an expensive car with them. Also the transfer took 45 mins not 20 mins, and the drivers drive like nutters- hardly what you need after a relaxing break!

The only con is if you are running late for a flight taking the car off site of the airport means you need to travel in, and they often wait for other travellers before they would drive the minibus, and did not seem to care that we werer late which was frustrating.

Our flight out was fairly early in the morning and there was a lot of traffic so the journey to the airport was quite long and there were lots of other travllers. Coming back mid morning we were the only people picked up. overall we were very satisfied

details of my credit card were stolen using your telephone line to update my booking to collect and deliver. Fortunately my credit card company picked up on this but it did cause problems on holiday. I am therefore unlikely to use you again since your site is not secure.

Transfer from the car park to the terminal was fine. On return we had to walk from terminal 3 to terminal 1 (about 10-15 mins with luggage), then had to wait 45mins for collection from the outside bus stop after calling the number provided. No aploogies or excuses given.

I thought that the car park was the most proffessional one of its type that i have used. I was very impressed with the organisation and the way that the car was just taken off me and then brought back on my return, so that i didn't have to go and search for it on my own.

I have used Purple Parking before and they have offered a reasonable service - though connections had not always been prompt and the process of returning you to your car was poor. They have however improved the latter system - though not precisely as advertised as we were dropped by the car and not at a central point as stated. The delays in waiting for buses to go to Heathrow (of 15 minutes) and to return (of 10 minutes)were acceptable. As mentioned the traffic was bad, but the driver used an alternate route which at least kept the bus moving. It did however take 25 minutes to reach the terminal - when the journey would normally bt no more than 15 minutes. The turn round from dropping the car to arriving at Terminal 4 was therefore around 50 minutes, but only 30 minutes when returning. Overall pleased with the recent experience and would certainly use them again.

After a long drive up from Cornwall, it was a pleasure to be looked after so well by the Purple Parking Team. Simple directions to find the carpark followed by efficient loading of baggage and transport to the terminal meant our holiday got off to a great start - I'll use them again!

The directions offered were absolutley spot on despite the site being located well off the main road. When we arrived we drove up to the reception and were welcomed by name which was a nice touch. The instructions to park were straight forward. We told the driver our terminal number and he instructed us which minibus to get in to. Our instructions were to contact the office on our arrival to request a pick up - unfortunately we were unable to get through to the office but when we got to the bus stand the driver rang through for us to ensure our cars were ready for us. Great service - would definately use again

The pick-up arrangements need review. By the time the driver arrived there was a big queue which degenerated into a rugby scrum. There was no priority number - when the customer phones in I suggest he be given a priority number and when the van arrives he should collect in number order. At present, the arrangements are very unsatisfactory and I am unlikely to use you again unless they change.