Purple Parking Long Stay reviews page 61

Overall good value for money. As it is located slightly away from the airport, leave yourself plenty of time.

By having you phone them when you get into the arrivals hall they create the expectation that they will be waiting for you when you get out to the bus stop. This time we had a 15 minute wait (not toooo bad) but on a previous occasion we waited for more than half an hour and then the minibus which turned up only had room for a few passengers and we had to wait for the next one. Not what you need after a long flight.

I spent at least 45 minutes in the car park waiting for a transfer, which took longer than the time specified. The organisation in the park was totally haphazard, with a queue of cars blocking the way of the transfer coaches. No visible person to discuss the situation. I travel frequently and would never use Purple Parking again.

Can't really fault the process, directions from motorway are fine, check in process is great, they were ready as I drove up. Transfer to the airport was good. The only down side was that there is currently no pick up from T3 at Heathrow, you need to walk to T2, however this isn't Purple's fault. They scan your ticket in the bus, & the driver takes you to your car. Fantastic! Excellent experience, and the cheapest I could find as well. Will definitely use again.

It was very easy to find, and once in the car park there was a bus already waiting. We were at the airport within 30 mins. On arrival back to Heathrow, a quick call meant there was a bus waiting to pick us up. Our car was brought out and we were dropped off right outside. All in all it was very hassle free.

Very efficient on departure and return. We experienced no difficulty and were treated with courtesy. Excellent driving instructions to location. We would definitely book again and recommend to others. Thank you.

11.30pm at night, on my own and the coach drives off when I'm literally 1 metre from it! Had to then wait a further 15-20 mins for the next collection. Plus they moved my car seat - why?

Easy to find, excellent log in and out service, transport to and from airport when required - best of the off-airport carparks we have tried to date.

The only issue I have is that the documentation I was given showed a pickup point at Terminal 3 where my return flight arrived. However when I phoned Purple Parking I was instructed to go to Terminal 2 to catch the transfer bus. The distance involved is large and with luggage and after a long flight that was not what I expected.

No problems. Car was ready when we returned. Efficient service.

Excellent! The bus was there on arrival at the car park, which was easy to find. On return, I simply telephoned the number given and only had to wait about 5 minutes for a bus. My car was right where I was dropped off by the bus and my car was in exactly the condition I had left it. The service was pleasant and convenient. The site also felt very secure.

The whole set up felt very secure, professional and efficient. Highly organised. It is a little way from the airport, there was a little wait and it was quite expensive.

This was the first time we have used Purple Parking and were generally content with the service provided. At £99 for five weeks parking we did not expect faultless service. We were pleasantly surprised by the efficient transfers to and from Terminal 4 and the helpful minibus drivers. On the downside, the staff answering the telephone and greeting arrivals at the gatehouse would benefit from training in basic manners and a reminder that their continued employment is dependent upon customer satisfaction. From the mud splashes on the bodywork it was obvious that the car had been parked in an unpaved area but this sort of minor irritation occurs even when using parking facilities charging two or three times the price of Purple Parking. We shall definitely use this car park again for long term parking at Heathrow.

We found Purple Parking the best car parking company that we have used. They called us by our name as we arrived, we didn't have to actually park our car, the bus went very quickly. On our return we did as they asked and phoned them as soon as we could from the terminal, and the shuttle was outside waiting for us when we had collected our baggage. The driver dropped us at our car which was close by the exit. All in all, an excellent service.

Excellent - really pleased and will definitely use Purple Parking again.

Purple Parking was great. Very professional. We didn't have to wait more than a couple of minutes to be taken to the terminal and equally on the way back home too. We will definitely be using them again when we fly from Heathrow. We highly recommend them !!

A great service. Easy to find from the directions supplied, only a short wait before transfer to the airport. On our return it was one quick phone call before we reached immigration - the transfer bus was waiting for us at the stand outside. I'll certainly consider using Purple Parking again.

A smooth operation from start to finish. Picked up within fifteen minutes and another fifteen minutes later I was in my car.

Fortunately, despite our age we were able to push our trolley with cases to terminal 2. I am not sure this was made clear. However, I would think twice before repeating the experience.

Very good service overall. Unfortunately, due to the BA strike we arrived back one day late. My husband kindly rang you from Helsinki to advise that we would not be collecting the car until Saturday. Someone took the booking details and said "fine Mr Jordan". When we eventually got back to the carpark no one could find our keys!! We waited an extra hour while these were located. As you can appreciate, when you get back to the carpark you just want to get home. We had three children with us who were getting a little impatient to say the least.