Courtlands Parking reviews page 16

We were first in the queue for the bus back to the carpark, but the driver did said we couldn't get on because he didn't have enough room. He then let another family of four onto the bus, followed by two more passengers. I questioned him on this, and he simply said there was not enough room, before letting on another two passengers. I cannot understand why my family of four could not get on when he let 8 others get on in our place. There were two other passengers behind us in the queue, and they weren't allowed on either. Overall, the service you provided was excellent, but the journey described above was a real disappointment.

Coach waiting on arrival , easy check in , and at the airport in ten minutes , upon return called after picked up backage , there was a vehicle in the area , so when arrived at pick up vehicle was already waiting , again 10 minutes back to car , and car was ready waiting , as I had mentioned check out time. As far as price , service and facility goes give this one a 10/10

The staff were rude, and had no idea of customer service, the information given on arrival back in the country was incorrect. we were informed that the transfer vehicle would be 5 mins - this became 45 mins, with no attempt to rectify the situation. My vehicle came back with a damaged front spoiler, and the contents of the vehicle had clearly been rifled through. I have since removed them from our company's approved listing. I would seriously think twice before using them again.

We rang for collection, the coach was there when we got out of the terminal and driver was helpful. Got back to car and someone got the ice off the windscreen and we did not have to wait at all. All what you need after a 9 hour flight. Thank you.

Staff was rude and no one even helped with the luggage. When I returned, they couldn't find my car! Eventually a member of staff went out with a flashlight and looked around for it.

Advised pick up from terminal would be 5 minutes. Was actually 20 minutes. Nevertheless, would use again and recommend if cost value remains the same.

Everything was fine until I returned to the car to find the drivers seat, footwell and inside door/speaker covered in mud! None of the staff on site were interested when I complained and I am still waiting for a response...Beware - it may be cheap, but not if you have to valet your car after each time you use Courtlands!

Found it a little bit hard to find - needs a bigger sign on the main road - but other than that very good service and value for money; really helpful staff.

Really easy to find, and a quick turnaround. On pick up, they arrived at the airport very promptly.

Quick check in and transfer to Airport. On return, picked up within 5 minutes of phone call and dropped off within 20 yards of my vehicle.

The wait for transfer buses was much less than advertised and staff very friendly. Keep your eyes open for the turning into the car park though...just after the bridge.

Close to Terminals 1 - 3, friendly and efficient staff.

Very good, efficient service. Very helpful, friendly staff.

A very professional and obviously established service that helped take the stress out of negotiating an unfamiliar airport - Thanks.

After a stressful, delayed flight with 2 young children, we were in our car heading home 45 mins after landing. Incredible but true! Very courteous and polite service.

A very welcoming car park that made parking a pleasure rather than the usual hassle.

Had a 15 minute delay on arrival at car park whilst keys were found to shuffle others' cars about. A better key tracking system would improve this.

Staff lovely and helpful, drivers very chatty and helpful, however when I returned to collect my car it was at the back of the car park. There was no lighting at all and the staff member simply shone a torch so that I could see, but it was muddy and I could not see as they had parked my car right in the corner. Out of courtesy I would expect my car to be brought forward and not parked in the furthest, most darkest point.

We have used Courtlands Heathrow twice and will use again, and recommend to friends again.

The booking process was very easy and the service was great, took some of the stress of arranging business trips away.