Long Stay Plus Parking reviews page 27

Service was efficient although we did have to collect our car from the adjacent car park. I was expecting our car to be ready when we arrived or at least someone to collect it for us. Fortunately, we didn't have far to go but it would be inconvenient for those who have problems carrying their luggage. Otherwise overall a good service.

The car park is very close to the airport so the bus transfer really does only take a few minutes. If you are returning around 23:15 make sure you put your return time as 00:00 on the following day - it is easy to get the wrong date/time as there is not a 23:59 option.

The service was very smooth from start to finish. Always felt in control which is a real benefit when you are worried of delays before check in as my girlfriend is. I was a little disappointed to find that unlike the description on the website about the transfer to Gatwick: "For maximum convenience you will be dropped on the upper forecourt, adjacent to the terminal entrance - this is ideal for direct access to the terminal building". We were dropped off on the lower forecourt with all the other transfers and we chose this service above others because of this claim and paid a little extra for the privilege. Having said that it did not make too much difference to our transfer time that I felt it necessary to complain especially as the rest of the service was so good.

Only one, of two? buses running on return. I appreciate that there were not many passengers, but the use of a single bus extended the waiting time at the terminal beyond ten minutes. Try two smaller busses with drivers only, instead of the double crews?

My car was involved in an accident while being moved by one of the Park Plus drivers. While the accident may not have been the Park Plus driver's fault (to be confirmed), Park Plus refused to hand me the driver's accident report and offered very little assistance to sort out the claim. I am left to deal with it when I was not involved in the incident in any way. The process is ongoing and I'm not sure yet how it will be resolved. As the car was in PP's custody when the incident happened, I would have expected Park Plus to handle all paperwork, reimburse me for the costs to repair the damage, and seek recourse from the guilty party.

I found this to be the best car parking experience I have had at Gatwick, and I fly regularly. The car park was very close to the south terminal. parking the car right outside the reception was great, then straight on the bus. I also found, flying back into the UK at midnight, it was easy to just nip outside the terminal and there was the bus waiting. It cost about £5 more than alot of other much less convenient car parks and was well worth every penny. From now on I won't use anywhere else. Great, thanks.

We were very happy with everthing except when we went to collect our car.The instructions as to where it was parked were very unclear and it took 3 visits back to the desk before someone actually took us to where it was parked.It was our first time parking with you and the person at the desk did not give proper directions.

I found it really easy to find at it was not far away from the terminal itself. They park the car for you and its all very quick, including the transfers. I suppose I always worry when a company keeps your keys, but it was very secure as far as I could see. The return was also excellent - no lifts or stairs and the bus ready. Overal great value.

I use Airport Parking around 6-7 times a year and this has got to be the best. It is just 3-4 mins from Gatwick Airport terminal, is the only coach stop which is on ground level (ie you do not need to take your cases to the lower ground coach stops), friendly coach staff who even helped to put my bags on the coach, easy access when you park, valet parking so you just leave your car right outside the office and hand in your keys - they do all the rest.

We found the parking very convenient , coach staff friendly and helpful and waiting room and toilets very pleasant.The coach trip was very speedy and we did not have a long wait either way. We would like to use this facility again for a short term park.

This service was easy to book on line, the car park is easy to find, the whole process takes minutes to get out of your car and stright to the terminal, the car was waiting on our return, and the cost was very reasonable, overall I would rate the service excellent.

This was so easy. Turned up, parked in a lane, went into the office, was given a ticket and time of return confirmed. Hopped on the bus within minutes and was taken just outside south terminal for our flight. Arrived 11.30 pm a week later. A bus was already sitting waiting and moved off within 5 mins of our arrival. Gave in our ticket and was given clear instructions as to where our car was and found it within minutes. A few more lights in the parking area would have been helpful, but apart from that...good job done. Thank you.

Friendly and helpful staff. baggage handler on transfer bus engaged in conversation with us and informed us about the pick up point at the terminal. On return we were in our car and driving back to london within 5 minutes on stepping outside the terminal! excellent service would definately be using again and recommending to friends and family.

All the staff were friendly and helpful. The service was very efficient and fuss free from the website, the booking, conformation, directions and instructions. The transfer was straight forward and quick and I would highly recommend this service to everyone. I would use again, brilliant! Thank you.

I originally booked a car park from 30 April to 02 May through your company for Park Plus in Gatwick airport. After few minutes, I realized the date was wrong and I went to your website to amend the date for 29 April to 02 May. I had a print out of amendment confirmation which indicates you charged my new amendment. When I arrived Park Plus on 29 April, a Lady at reception told me that the reservation showed my booking for 30 April to 02 May. I showed her my confirmation and she said she will take care of the mistake as well as taking the copy of my confirmation. When I came back from my trip and I realized Park Plus did not look into my reservation amendment which I gave them upon check in. Park Plus forced me to pay £9.90 as I parked my car on 29 April instead of 30 April based on the confirmation. I asked them to pull out the confirmation, but they insisted that the copy is with administration and it already closed for the day. I ended up paid them £9.90, so I can have my car back.

I will always use this carpark from now on, we have parked at Gatwick many times and normally have a good 7 minutes transfer time, but this was amazing we were at the terminal in 2 minutes and the bus driver helped my husband on the bus with our suitcases which were very heavy!!

My family and I were really impressed with Gatwick Park Plus when we travelled over the Easter period of 2007. We were flying out on Good Friday for 14 nights and expected delays at such a peak time, there were no delays at Park Plus. It was very quick and easy to find Park Plus, it was 'on airport' right by the terminal and well signposted. When we arrived we just missed the bus but another appeared in less than 5 mins. We did'nt even need to park the car on arrival and on return it was waiting for us by the office which had our keys ready. There really was no waiting around or inconvenience, we would use Park Plus again without hesitation, and would recommend them also.

Was a bit nervous of leaving my car in the hands of someone else but in actuality it could not have been easier. The staff were very courteous and the service was truly excellent. It was also wonderful not arriving back to Gatwick very tired and trying to remember where I'd parked!

Staff on the bus were particularly excellent. Signs into and out of the car park were poor with a vehicle ahead of us going in the bus lane on the way in and us making the same mistake on the way out. The car park signage also seemed rather hectic with cones and temporary arrangements. Overall though, it was fine.

I booked two different cars in at the same time and had very bad experiences with both. Be sure to specify the exact times you are arriving back - otherwise you car may not be ready for you. I was 2 hours early arriving back and had to wait 30 minutes for my cars. Also the staff registered my blue clio is as a beige volvo!! And lost it - whooops