Business Parking Terminals 1 and 3 reviews page 6

Excellent service and great value for money. Finding the car park was easy but confusion was caused when switch over of advised parking area takes place between you parking and your friend parking ten minutes later - I was parked in H and she was parked in D and both of us insisted we had turned into the car park and parked just on the right - only to find on our return that there is more than one entrance !

i travelled alone with one suitcase so perfect but with kids and extra luggage taxi would be easier. buses arrived promptly no waiting around. bus was crowded on return so hard to get at luggage when it was my turn to get off bus. some people had to get off bus to make room for me to unload luggage.

There are five (?six lanes) at the exit. There is rarely more than one or two vehicles using the credit card lanes, and no queues. On the other hand there is just one lane for pre-pay customers and usually five or six cars queueing to get out. Very slow.

No problems, good service except for a longer than average wait for the return bus. i actually was turned away from a bus at the front of terminal 1 and given directions to the dark dingy collection point, after waiting there fifteen minutes with crowds of others the same bus turned up!

As a first time visitor, it was not clear which exit at the roundabout you need and I missed it first time (painfully going through tunnel). On 2nd pass the signs were not clear again and I ended up on A4! Being dark it was difficult to see which car park entrance you were supposed to use (sign lettering vbery small with black writing on white background). Suggest putting up a pink coloured elephant sign.

The time taken to get from Terminal 2, go through terminal 3 and through terminal 1 involves circling the airport a number of times negotiating excessive traffic and many traffic lights, extending the transfer time to an unacceptable level during peak hours.

We were very pleased with the effortless service. I already knew how to find the carpark, but I felt the directions (from M25, take M4 etc, rather than taking the Term 4 exit off M25) weren't the quickest and also the signs are poorly displayed. The previous picutre of a pink elephant was much easier to spot. That aside, a good experience which I will use again.

I was very impressed with the overall service at Pink Elephant parking at Heathrow. I found a parking space fairly quickly and then walked to the bus pick-up point where the bus was waiting, and within minutes I was at the terminal building. On my return, I had a similar positive experience, waiting only a few minutes for the shuttle to take me back to the car. All in all, I thought the service was excellent and good value for money. I will definitely use it again.

Would definitely recommend. We had a very early morning flight so arrived at 3.30am - bus arrived within 5 mins - very quick transfer - on arriving back in the UK took a few minutes to find bus stop but again bus arrived within 5 mins.

We travelled early, so no other passangers, our bus driver acted like a taxi, driving up to exactly where I was parking the car and collected us, GREAT service!

An excellent service. We were travelling with children so chose a car park slightly closer than the others, though the price was slightly more. It was well worth it - there was a bus waiting as we unloaded the car, and there was a bus at the terminal exactly when we needed it. The transfer time was quick, and all staff were courteous and helpful. Will certainly use again!

As a first time user, we experienced no difficulty at all. Upon arrival just parking the car and hopping onto the bus and then arriving at the terminal promptly was just a breeze. Same on our return.

We booked online Friday night, arrived Saturday morning, left the car, walked to a bus, were dropped off at terminal 2 and everything took us just 10 minutes! On the way back to the car park we were picked up after a 2 mins wait. As there was a lot of traffic around terminal 3, it took us a while to get back to the parking lot. We walked 50m to our car, drove to the exit, handed in our printed out email and left. Perfect. Booked it again already!!!

Had to wait in excess of 30 minutes for transfer back to car, but small price to pay. Weather conditions were a factor and driver did apologise. Will use the service again.

We were able to park close to the bus stop, the bus then came along very quickly. We were inside the Terminal in a flash. On our return a bus was at the stop and we were returned to our car equally quickly. I hadn't been able to print out my email confirmation, but the attendant was very helpful. The whole thing was completely stress free.

Great experience - very straightforward booking system, with good instructions. Very conveniently situated to airport and not left waiting more than five minutes for the bus.

The directions to the parking lot were very clear, and parking spaces were plentiful for a summer weekend. The shuttle was there within 5 minutes, and the wait for the shuttle coming back was no more than 15 minutes. All in all, a great service!

I used the instructions on how to get to the car park but as I had to concentrate on my driving I was looking for signs to guide me to the car park. These were very few so I over shot the car park on my first attempt. Got there in the end and only had to wait for a bus for about 5 minutes. I felt my car would be safe and had no concerns while on my travels. On getting back to the UK I found the bus station and a bus was there waiting. The bus driver gave instructions on each one of the bus stops as he was approaching so we could prepare to depart. Thanks for the prompt and comfortable service.

perhaps a but harsh to say bad for the transfer but it did take over an hour for the transfer on the way back beacuse of the M4 spur being closed and Heathrown resembling one massive car park! All in all, v good and have already rebooked to use them again this week

Pathetically small signage - about bus-stop size - DO SOMETHING ABOUT IT - confusing and difficult to see - at approach. Confusion also by many on leaving the car park - make kiosk more visible at exit and save time for people/ customers who all went unnecessarily into the office.