Menzies London Gatwick Hotel reviews

We would certainly book to use this service again as everything went without a hitch

Clean and friendly hotel. A good and punctual transfer service. Overall a positive experience

The ease of parking was very good and the bus was on time. It was our wedding anniversary on the evening of our stay so we treated ourselves to dinner and wine in the resturant The quality of food was excellent and the waiting staff very friendly. We would definately use this hotel again.

very easy to find hotel. Friendly staff and superb quality of all aspects of the hotel and very reasonably priced will definately recommend to others.

great flexibility with arrival / departure ,good reception , everything we required at a good price.

Everything about it was good, although we did get upgraded to an executive suite(obviously they had ran out of the normal rooms) the hotel was so nice we thought maybe we should just spend our weeks holiday there instead.

When I arrived at check in there were 2 ladies working on reception. 1 on phone - other checking someone else in. When lady on phone finished call she began to check me in, but took 2 further calls during my check in and eventually the other lady completed my check in. In all it took almost 20 minutes. I think that the customer being served should be fully dealt with prior to taking any new phone calls. I think this is what let the overall view of the hotel down.

the new rooms in the hotel were excellent although they were too hot so we moved. we waited 1.5 hours for the coach to pick us up from the airport which was bad. the driver said he had been around, but hadn;t. the hotel were not aware there was an issue as they thought the bus was going to the stop at gatwick, when it wasn;t. good value tho.

Basic but clean hotel which is very close the airport. Offers a transfer to the airport every half an hour which takes 20 mins max. The only problem was that when we returned to take our car from the extended parking, we found it had been blocked in. We had to wait fifteen minutes for the car park manager to come to meet us. The really frustrating thing was that it turned out to be his car which had blocked us in! No apology from him. Thought it was a bit of joke. Apart from that though (bad luck perhaps?) the hotel was nice, comfortable and value for money.

The room we was given was of excellant standard, We had a great meal in the bar, and retired to await our early morning call which was to the minute. The coach departed to time to the airport and the driver was very informative. on return the coach arrived and departed to time, On return to the hotel my car was waiting and my keys were not handed over until I gave my security number.I will use this hotel and carparking service again. Well done to all. Graham Wiley