MBW Meet and Greet Parking reviews page 60

When I called they knew who I was and when I was due and which termianl. Driver was waiting when I arrived. Easy to get out get bags and go. Thanks On the return called when I got my bags and even thouth there was a mix up with the car they called me to keep me informed and brought my car promptly following the call. No more delay than going to the car park by bus or on foot. Thanks - good service, will use you again!

having used other meet and greet at various airports i first used you at stanstead and was pleased with the service and was glad i could use you at heathrow. i will definitely use you in future and we are travelling again next friday so will book with you again.

After researching several alternatives, I decided to try MBW. Their service, from the initial enquiry, through booking to delivery of the complete service was exactly as I had wanted. Well worth the cost, and I will be using them again quite soon. C.Sworder

This was by far the best valet parking experience I've had... and I've had a few! I arrived 10 mins early to drop my car off and my guy was already there. On pick up I phoned through and was told 10-15 mins but my car arrived back in no time at all. One thing I really like was that a note of my mileage was taken when I dropped the car off. I'd never come across that before and with some of the recent media coverage about valet parking, I thought this was a great idea. I'll definitely use MBW again!

Fantastic service. The driver was waiting upon my arrival to the airport. Even though my return flight was delayed an hour, they called me on my mobile when the plane had landed to say that they had my car waiting for me outside. Will definitely use them again!

Overall this service is very good if you are in a rush to drop off your car. I was also in a rush to collect and had to wait a little while, some of this due to Heathrow traffic delaying the delivery of my car. For the extra money at least I didn't have to sit on a bus trawling round the car parks. I'd use you again.

Excellent service, very friendly and helpful staff. dropping off my car was a dream. The only downside was on pick-up. I followed the instructions to the letter (I called once I had collected my lugagge) but then had to wait 15-20 minutes for them to arrive with the car. (a lifetime with 2 kids under 3, after an all night flight from Canada) I will use them again.

Considering that I booked to have my car picked up on Christmas Day, it's was brilliant of the staff to be on time greeting me at Terminal 2 at 0530. Merry Christmas were the first words that came out. Will definately use them again. Thank you very much.

The directions on the website for Terminal 3 at Heathrow, state you need to keep the Terminal building on your Right, it is actually your left. I had to drive round once and then phone customer service to discover this!! On our return, we phoned once we had collected our bags, and were told the driver would be with us in 10 minutes. He turned up, very apologetic, after about 15/20 minutes due to the heavy traffic conditions. These 5/10 minutes standing outside the Terminal in near freezing temperatures with two young children, just took the gloss off what would otherwise have been a very acceptable experience. We would definately use them again, but next time phone before collecting our bags and know that they will be outside waiting in the car, rather than us in the cold.

The only part of our trip that went to plan as eventually we conceded defeat on a twice abandoned flight to New York. We took our vehicle back just 10 hours after it being collected ! When I asked if there would be a reduction due to our cancelled trip, the sympathetic driver said there would be no charge. With customer service like this we will use them again, definately.

Good service. Called to bring forward collection due to being 30 mins early at airport and MBW able to respond. But should get car delivered back at same time as waiting for luggage not be asked to call when already clearing customs and then wait outside terminal.

MBW Valet Parking deliver the car quicker than others I have used in the past. This was the first time I had used them and I was very impressed, so will be using them again.

Having had a long journey, from the far west of Wales to Heathrow, not having to fiddle about leaving the car at a long term park, and get a bus and so on, was a boon, it also saved valuable time and that was a confort when driving towards Heathrow in early morning heavy traffic. On return and facing a five hour drive, having the car waiting was marvellous, it took away a lot of the strain of travelling.

Walk straight through customs and get into your car outside the terminal 5 mins later. At 9.30pm on a Sunday after a hectic weekend this is definitely worth the money.

The driver was there on time and when we returned he was really quick to collect us. I also used the cleaning service, which was great and it was lovely to come back to clean car.

Will definitely use this again. It saved precious time on a Friday!

What a fantastic service! Friendly, efficient and cost effective. Why did I ever suffer rude and inconvenient Heathrow parking for all those trips when I could have been treated this well for almost the same price?

When we arrived, the man from MBW Valet Parking was there ready and waiting - all plain and simple. On our return trip, however, we were seriously delayed. But still the man from MBW was unfazed: one call as we picked up our luggage, and there he was, on hand with our car. That's what I call service.

I was a bit nervous as hadn't used this service before and it was a special trip, but there was no need. We arrived at Heathrow and the staff member was there in a couple of minutes even though we were a bit early. When we arrived back as we collected luggage we rang and by the time we were outside within a couple of minutes he was there, and we were off! Fantastic no hassle, lugging cases anywhere will definitely use meet and greet again and have already recommended it to others. Thank you.

It would be considered exceptional client service if the driver had collected a baggage trolley at the drop off point.