APH Park and Ride reviews page 23

The coach drop off and collection point for the North terminal was to far for my disabled wife to walk. We were not advised at the time of booking of the distance. We could not understand why private coaches were stopping out side the terminal entrance and APH had to stop so far away.

I would not hessitate in recommending APH Gatwick to other potential customers

Great value for money, very pleasant staff, and everything worked like clockwork would certainly book with this company again Dorothy Welsh

Service at desk was quick and friendly, bus driver also helpful and pleasant. He loaded luggage into hold on bus. Very helpful. On return phoned for car to be brought to terminal for meet and greet and only waited about 5 mins, very pleasant driver delivered car and offered to help load luggage into boot. Very satisfied with service and would use this car park again.

Nothing outstanding but at the same time no personal complaints although noticed after return pick-up bus continued on to North Terminal and then stopped. Driver never announced "North Terminal" but got off bus and unloaded baggage. Only then did some passengers recognise their baggage and got off the bus in a panic! The driver should remember not all passengers are from the local area, are familiar with Gatwick or even have flown before...

Everything as hoped. Marked down on customer service only because office staff on return seemed more interested in chatting to each other than attending to us.

First time we have used APH and were very happy. Excellent service, no waiting around, value for money, friendly staff.

APH is a little further away than most car parks but easier to get to and just as quick transfer. Excellent value. No wait for the coach either.

We have used this firm twice before and found it just as we had expected each time, first class all round.

Couldn't believe how simple and easy the car park was to find compared to others I have used. Everything ran smoothly from car park to airport. Staff we met were great and very helpful. And very importantly the price was very reasonable. Would definitely use again.

The only one slight fly in the ointment was the time spent sitting at the North Terminal pick up point on the return leg. We were done and dusted at the South Terminal pick up point ithin no more than a couple of minutes but sat waiting for God knows what at the North Terminal for maybe five minutes. That was very frustrating when we wanted to get to our car and under way with our five hour drive home. Perhaps you can explain?

Good service, helpful,friendly and courteous staff. Only complaint was led to believe only 10 mins away from airport when in fact took much longer to get to north terminal which was not made clear on booking.

It was all ok. Bus drivers are helpful, not too long to wait. Car was fine. It had an extra 8 miles on it, not sure why, but hey ho, I guess they transfer them to some other site.

Staff were freindly and helpful, easy to find with Satnav. Thank you will use again.

Found APH easily following printed directions. Found the whole experience easy and efficient. On arrival at North Terminal Gatwick there is a bit of walking from the drop off point to get into the terminal but this is mostly due to the refurbishment of the builings taking place.

We were delighted with our choice of airport car park. The service was mostly good and it was pretty good value for money when compared with the on-site car parks. However, there was one small downside with the service. On our return to Gatwick we made the required phone call when leaving the baggage hall to say we were on our way, as i am sure all the other passengers did. You can imaging my annoyance then when a relatively small bus arrived some time later which could not accommodate all the waiting passengers. The second half of the queue had to wait another 15 minutes or so for the next bus making a total waiting time of well over half an hour. To make things worse, when the second bus arrived it would not come all the way down to bus stop 6 where we were all queuing (it stopped about 30 yards away) apparently because i had one foot in the kerb! We all had to pick up our bags(again)and walk towards the bus. A small but justified niggle which could have been avoided knowing as they must that there were more passengers arriving back at that time than could be accommodated on one bus. Otherwise, pleasant experience!

Good value, easy to reach and good access to Gatwick airport. I will use this again.

Very helpful staff, clean premises and good value for money. Far better than parking at the airport.

Made our holiday very easy, from booking to checking in to picking the car up, friendly, excellent service. Would recommend to anyone. Good value for money.

very good service from the point of parking by reception to booking in and transfer to airport very helpful and friendly on desk and both drivers who were very helpful,will recommend and will you your company again thanks again. mr hassan