Summer Special Parking reviews page 28

from entering your office we felt like we were the only people there we were delt with fast and very very well looked after all questions were delt with and the staff were very helpfull thankyou for a great service and we will be useing you guys again and again regards malcolm barnett

Our experience had to be one of the best airport parking experiences we have had. The car park was well sign posted from the motorway, the booking in process was swift and we jumped onto the waiting bus transfer to the terminal. We may have had luck on our side, as when we arrived at the bus stop to get back to the car park, there was a bus waiting, which saved us a lot of time, especially as we were so tired after a long night flight. The car was ready and waiting for us at the car park and although we had been told up to 7 miles extra may be on the clock, this was not the case. Overall we would definitely recommend and would not hesitate to use again should we have a flight from Gatwick. Thanks to other users recommendations which helped to influence our car park choice when pre-booking before our journey.

Fantastic Service. Best we've ever had in all our years of travelling, including having booked hotel in Gatwick with 8 days "free" parking. No waiting for transfer to or from airport. Friendly staff and drivers. Have recommended to all our friends. Will definitely use again. Thanks very much.

When internet search for parking returned this site as best value we booked. About avarage and what anyone would expect from airport parking services anywhere. No apparent damage and everything left in vehicle was secure on return. Usual wait for transfer coach on return.

This service offers travellers a cost effective and easy way to park. You don't need to worry about keeping your keys and the vehicle is returned to the drop off area so you don't drive around numerous stops on the return. Reception staff could try smiling occassionally......

Your on-line booking system is easy to use and immediate confirmation received with reference no. Staff polite and efficient. Key security and tracing is well handled and I left the car confident it would be in the right place at the right time and it was. The exit card was handed over when I collected car key and car space clearly marked and found easily. The exit card was excepted by a security guard who raised the barrier.

We have used the service before, early mid and late in the day and the efficiency is always the same. The only thing is the 20 minute bus wait, other services offer more frequent buses - we arrived home early in the morning and must have just missed a bus which was hard with tired weary toddlers!

I think it is generally a good service but the bus drivers don't seem interested in their job and certainly showed no sign of wanting to assist passengers with their luggage. By their attitude and demeanour they made it feel as if you were doing them a favour by using their bus.

It was a last minute booking which i thought would be very expensive, but I was pleasantly surprised. Directions were excellent, we parked up booked in and we were straight on the courtesy bus to departures. On our return our car was waiting outside for us I will definately be using this again!!

We only decided to take our car at the last moment because we normaly take the train but because it was Sunday we thought we would look at car parking prices,and to our amazment it worked out cheaper including petrol than it would have done by train,also on our way home it was so easy to pick up the courtesy bus and collect our car, when we worked it out if we had taken the train we would still have been waiting at the station and not on the m25 nearing home. We will definatly be useing you service again

Hi I tried to book parking at Gatwick during Easter period and when I entered my credit card no and submit, i keep geeting error messages so i tried to book it again, again I got error message, 4 times and i did not get any confirmation but still i got charged 4 times. When I called to ask for a refund, customer service said that I will be carched an admin cost of £7 for refund and I was furious because It wasn't my fault still he insisted I have to pay £7 extra. so I had to talk to manager and she refunded 3 wrong payments. I find this appalling that you asked for penalty even if it was not fault on my part. I did not cancel or change any booking. It was faulty website or internet......... you should be paying me compensation for all this hassel........... You must ensure that website is efficient and working and do not charge customers 4 times for the same transaction.......... and should not be charged penalty for no fault of their own. thanks Bina Thakrar

The description of where the parking was relative to the North or South terminal was very confusing, it suggested it was vertually on the south terminal, but this wasnt the case, it is closer to the North terminal. The car park was very well sign posted from the motorway. The one negative thing was the lady booking the car in was very difficult to understand. The transfer to the south terminal was OK if a little longer than expected. The wait for the coach to pick us up was excessive, between 20-30 mins, not what you need after a long flight. Overall i would rate it 8 out of 10.

Considering it was easter the system worked. at no point did we have to queue, the staff were helpful and the whole experience painless. I thought being Easter and Gatwick being so busy that it would take ages to check in and out but it didn't! Well done

Great service, I would recommend Summer Special. The car park is well signposted, dropping off and collecting the car took seconds and the transfers all went to plan. After a delayed return flight and hassle getting out of Gatwick, it was such a releif to get the car back so easily.

The parking place, facilities, transfers and staff were all excellent. Directions and signposting seemed to me to clash at North Terminal roundabout and I took one turn too early and a short detour. But all round good value and more certainty of pick up than valet services used before.

Great all round service would reccommend to any one, if I have to find fault it was not with reception but the bus driver who could see us coming out of the office but did not think to stop to see if we needed him we then had to wait a further 20 mins

The service to and from the terminal was exceptional. No problems whatsoever. Could do with a little more helpful and friendly staff with some enthusiasm. Also a better service in terms of finding car on terurn. Possibly someone to fetch car and leave in a local bay area.

I found the overall experience much better than other airport parking I have used. The car was moved yes but I found nothing wrong with the car and it was safe and sound when I picked it up.

Drop off was great. Straight into car reception area and onto bus to the terminal, after leaving the keys for their staff to park our car. On return, we had to pick the keys up from reception and were told the location of our car, which we had to go and find. Not so easy when you've got luggage and are tired. Would have been nice if someone could have brought the car back to reception for us.

We were held up slightly in traffic on the M25 so were anxious to get to the terminal asap. We had no trouble at all finding the car park thanks to the clear signposting, dropped the keys at reception and were on a bus to the terminal within 15mins of arriving. With 2 young children in tow we couldn't have asked for more. Trouble-free and very friendly service. Highly recommended.