Summer Special Parking reviews page 32

Buses are despatched every half hour from the parking site and therefore if you are airport end and you miss one by minutes it would be 30 minutes until the next one. On the advantages it is close to the airport and very easy to locate.

Car was parked for us. Office staff very good and explained what to do next told us and when the bus was due. Our holiday started then.

Bus transfer from the airport was very busy - acknowledge it was a busy time of day. We were first at the bus stop having just missed a bus and when the next bus arrived everyone was left to pile on with cases etc. Fortunately our children were old enough to fend for themselves but anyone trying to deal with young children, pushchairs and luggage would not have stood a chance. Some form of queueing system would have been a significant advantage.

The driver of bus was very unfriendly and unapproachable leaving from parking area to the terminal and was reluctant to answer questions.

Very good, have already told others of the excellent parking service.

Good service on arrival, well signposted and good directions supplied. Quick transfer to and from airport. Only negative aspect was having been briefly shown the location of my car on a map at the reception, I then spent 15mins walking around the car park in the early hours of the morning trying to find it, thankfully it wasn't raining!!!!

The price on this booking was substantially cheaper than the competition, with no loss in quality of service!

First impressions on arrival to carpark was how secure the site appeared to be with cctv and security guard monitering all entry and exiting from the property. Will definitely recommend and use Summer Special again.

Shame you dont stop at the north terminal as your parking is so close.

Pros far outweigh the cons. At the price charged I would have no hesitation in using this service again.

If arriving at the car park in the early hours of winter mornings, could be difficult to find as I found that the signs to the car park were not always illuminated.

The car park was very easy to find because there were clear signs on every junction and round about. Booking in was very easy and efficient. There was a bus to take us to the terminal within very few minutes. We were very pleased to find the return handover was just as easy, which was very pleasing as it was 2am and we had been kept waiting for nearly 2 hours at the luggage reclaim! We were exhausted,so we really appreciated the efficiency. We've told all our friends about Summer Special. Long may you reign!! THANK YOU.

I booked my car parking the day before via the telephone and was given instruction over the phone where to find the car park as I would not receive an email in time. The next day I cancelled the booking as alternative arrangements had been made by my partner but was told that the £49.90 charged was non refundable. I was not told this at the time of booking and eventually after talking to one of the supervisors (whom I had to ring back twice despite assurance that they would ring me), was told that I would be refunded £42.90 as £7 would be kept as adminitration charges. This amount has still not been refunded.

Nice to see such a well presented office area - better than the scruffy portacabins that many off site parking companies use. The staff were friendly, organised and informative. Only had to wait about 5 minutes for the bus to and from the airport. The bus was very busy when returning so we didn't get a seat, and the transfer took about 10 mins, but these were minor issues. Good value for money and would definitely use this car park again

This is my second time using the parking facilities at Summer Special. On both occasions I have been more than happy with the service provided - the staff in the reception are very quick and efficient - no hanging around (which is great when you have been travelling all night). My car on both occasions was found as I left it. The transfer facility was, very efficient - as soon as one bus is leaving another one is directly behind it. I have been more than happy with the service provided and will definately be using this car park again - and recommending to my friends and family. I think that as an incentive to repeat users they should offer a better discount.

Helpful staff, but need a separate queueing system to differentiate between book-ins and collections. Bus time to South terminal (only! Bit of a pain if you're going to/from North terminal!) is Ok, but early morning rushes can cause overcrowded buses and/or long queue times.

well sign posted and check staff very helpful. driver on bus on the way back to car park insisted baby taken out of pram and pram folded down. result a happy baby in pram, to a tired screaming baby fighting to get off my lap. never mind apart from that the car park was fine. thanks miss hammett

Due to the signposting in badly lite areas we ended up in the wrong carpark for 10 days. I then had to shell out another £90 for that car park and have had no joy back from yourselves at all as to my complaint about this. Infact I am utterley disgusted by the lack of communication and customer service provided by the company.

I had a good experience on the whole, coaches weren't crowded and the staff were pleasant and helpful. It was a dark, dull, rainy day which made the waiting unpleasant, but it would have been the same at night presumably. More frequent coaches would be nice.

The only problem I encountered was getting my suitcase on the holder on the bus, would of been nice if there had been a helper on the bus as well as bus driver as I and a number of women got on the bus with children or by themselves and we struggled a bit.....but I know staff is limited. Thank you again anyway.