Ibis Hotel reviews

Shuttle bus should have left at 5am. Driver didn't turn up until 5.10. Bus (elderly Ford Transit parked on site) thus cold when we were finally on board. Finally left 5.20. As the fare is 4.50 it was a very poor service. Also there were more people booked on it than were seats (time again wasted trying to sort things out with reception) meaning one guy had to be provided with a taxi. No apology given. Management please take note.

It meant that I could sleep safely during the limited time I had available. It was a significant increase in the cost of my holiday for a relatively small advantage. I judged this to be worth it to get 3 hours sleep!

The reception area staff's command of the English language was very limited. This led to my missing the transfer to the airport and meant I had the extra expense of a taxi. The variety of bar snacks left a lot to be desired. I would not stay here again.

We could not find the hotel, and therefore rang, and was told we were really close. Please, reception, that is not enough information. However, even though we arrived late, there was a good choice of food on the menu. This service runs through the night, which is great. The room was clean and quiet. Unluckily there was no room on the airport transfer bus, our reason for using the hotel in the first place. The hotel arranged a taxi, which we were told would be the same cost as the bus, but the taxi driver charged us double the bus fare.

The service for dinner was very bad due to lack of staff; very long wait.

We were very pleased with our brief stay in this hotel, and intend to use it again if possible when flying from Gatwick. The hotel was clean and warm, the facilities excellent. And the transfer to the airport quick, on time, and the driver very helpful.

Nice clean no frills hotel ideal for a relaxing night before a long flight.

It's basic, but just what you need for an early flight. It is not the first time I've stayed there.