Moat House Hotel reviews

Booking was easy Hotel was within easy access of airport You could arrange to book in and out at any time Room very well appointed and comfortabe Unlike many hotels the bed was very comfortable

Not advised of difficulty of transfer from car park to hotel. It would have been easier to have driven to car park and then direct to airport rather than waiting over an hour for the bus for return to hotel. Not a good service.

The hotel feels generally run down and tired. The food at dinner was no more than acceptable. Despite being close to the airport, the sound insulation in the bed room was very effective. Time to drive from hotel to parking was very short.

The hotel was centrally air conditioned and heated so the temperature for the room could not be individually set. The bar and room were absolutely freezing (and it was a mild early September) and we were brought an electric heater for the room which helped. The room was like a small cell and would have been functional purely for a one night stop over had we been able to sit in the bar but that area was also very cold and eventually it became too uncomfortable to sit there which is when we returned to the room and asked about heating. I would not recommend this hotel and there are others in the area that would provide a cheap over night stay with more comfort.

Ideal locaction for Gatwick airport. 2nd time of staying at this hotel; £25 cheaper last year! Acceptable food from efficient Room Service. Near to the Airport with half-hourly transport to and from the Terminals/Hotel.

We were very tired so did not complain, but when we book a room for three adults we do not expect one to have to sleep in a bunk bed, also one that was so close to the double bed I bumped my head when I got out of bed.

Bus service to the airport was good. Bathroom could have been cleaner and there was no hot water at all on the morning of departure.

Easy to get to the airport - only a couple of minutes drive to the North terminal. The family room that we stayed in was a good deal - one double bed and three singles. The set up is perfect for the early flight, but I wouldn't recommend an extended stay.

Hotel was perfect for an overnight stay. Rooms clean and comfortable, staff on reception and in restaurant were polite and helpful. Close to the airport and transfer the next day was quick and efficient. Only downfall was the restaurant, the food was awful to the point 5 out of 7 tables complained, and it was over priced.

Dining Room very good. Food good, but service a bit slow.

The room was very nice and clean. We ate in the restaurant and the food and service were good. The driver of the transfer bus to the airport was very helpful in stowing our luggage and helping people when required. I would recommend an overnight stay before an early check in and long flight to my friends. Thank you.

Overall good value and good courtesy bus connection to gatwick.

The summer special parking area is fine but it is unfortunate they dont drop-off and pick-up at the North terminal. Also twenty minutes to wait for the pick-up is too long in cold weather as we experienced last week.

Summer Specials Parking should provide a service to North as well as South Terminals. By not doing so; a considerable amount of extra time has to be allowed for. It is also difficult for older customers to manhandle luggage during the transit from hotel to carpark, onto bus, change to South Terminal and take monorail to North Terminal.

Car had done less than 2/10 of a mile when we picked it up, from when we had left it. It would be easier to drop off the car the night before, if flying from the north terminal.