Purple Parking terms and conditions
In addition to our general terms, the following conditions apply to your airport parking booking when you choose to book and confirm a car park through the company Purple Parking.
Cancellations/Amendments Procedures
If you need to amend or cancel a booking please send call us on 0845 450 0808 or fax on 0208 893 5361. Alternatively you can email us at reservations@purpleparking.com or write to us at Purple Parking, Brent Road, Southall, Middlesex, UB2 5LE.
Please ensure that all of the details on the booking confirmation are correct as Purple Parking cannot be held responsible if customers do not advise them of any corrections or amendments that may be required. If cancelling a booking please quote your booking reference number and address details. For bookings that need amending please quote your booking reference number and the details of the required changes.
Purple Parking Owned Car parks
The following web links set out the Terms and Conditions ("the Conditions") for Car Parks owned by Purple Parking Limited at Brent Road, Southall, Middlesex.
- Purple Park and Ride car park service
- Purple Premium car park service
- Purple Chauffeur parking service
3rd Party Service Provider Terms and Conditions
Standard Terms and Conditions ("the Conditions") for Car Parks other than those owned by Purple Parking Limited. This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.
1. Bookings
1.1 Bookings made through the Purple Parking website are deemed confirmed by the issue of a Purple Parking booking reference number.
1.2 Bookings made by telephone will be deemed confirmed by Purple Parking’s telesales operator.
1.3 Bookings made by post are deemed confirmed when written confirmation is sent by Purple Parking.
1.4 All services are subject to availability.
1.5 Purple Parking reserve the right not to accept or fulfil a booking.
2. Payment
2.1 Payment for bookings made through our website or by telephone can only be made by card payment. We accept Visa, American Express, Mastercard, Diners Club, Delta, Switch or Solo.
2.2 If a payment by card is declined or if a payment by cheque is returned uncleared, Purple Parking and the service provider reserve the right not to fulfil your booking.
2.3 All our prices are quoted in Sterling and include VAT.
2.4 If payment is made using an overseas credit card, the card issuer will debit your account in the local currency at the exchange rate applicable on the date of processing. A conversion charge may also be applied.
2.5 An additional Credit Card Surcharge fee of £1.50 will be added to all bookings for which payment is made by Credit Card. This additional fee covers charges made by the Credit Card Issuers and is non-refundable. There is no surcharge applied to payments made by Debit Card.
3. Cancellation
3.1 Bookings that are cancelled up to 24 hours before the date for which the service has been reserved will be refunded in full with the exception of Budget Airport Parking, Manchester who will deduct a £7.50 administration fee from the refund.
3.2 Bookings that are cancelled within 24 hours of the date for which the service is reserved shall be charged in full.
3.3 For the purposes of Condition 3, the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked.
3.4 Customers wishing to shorten the length of stay for a service, once the service has commenced, will still be liable to pay the whole fee for the service booked.
3.5 Cancellations and amendments cannot be accepted to any bookings made for Saver or non-flexible parking products.
4. Purple Parking’s Liability
Purple Parking are acting solely as booking agents for the service providers and is only liable to the customer for losses directly arising from its own negligence in processing the booking.
5. Service Providers Terms and Conditions
5.1 Bookings are accepted subject to the service providers’ current terms and conditions. A copy which can be provided on request.
5.2 So far as not inconsistent with the service providers’ terms and conditions.
5.2.1 The service provider does not accept responsibility or liability for any theft, loss or damage to any personal property or loose items left within a vehicle whilst it is parked with them.
5.2.2 The service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer's vehicle.
5.2.3 The service provider will not accept any responsibility or liability for any damage to the vehicle if the customer does not inspect his vehicle and report any said damage to the service provider before departing the car park.
5.2.4 The service provider accepts no liability for any loss or damage unless and to the extent that it is proved to be caused by the service provider’s negligence.
5.2.5 Cars parked in on-airport and hotel car parks are parked at their owner's risk.
6. Customer Service
6.1 Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to Purple Parking who will contact the service provider with the details and oversee the claim.
6.2 Any questions or claims regarding the processing of a customer’s booking should be forwarded to Purple Parking.
6.3 Purple Parking’s 24 hour customer service number is 0845 450 0808.
6.4 Telephone calls to Purple Parking are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored and recorded for training purposes.
Purple Parking Limited
Brent Road
Southall
Middlesex
UB2 5LE