Holiday Extras terms and conditions

In addition to our general terms, the following conditions apply to your airport parking booking when you choose to book and confirm a car park through the seller Holiday Extras.

What to take with you when you travel: Please ensure you have your booking confirmation voucher/ and or booking reference with when you travel. This will identify you as a Holiday Extras^® customer and enable the service provider to verify your booking. Where you have booked a car park that requires you to use credit card entry and exit procedures please ensure you have with you the credit card with which you booked.

Problems when using the services.

If you encounter a problem at your Holiday Extras location, please inform the service provider immediately to give them the opportunity to rectify the problem.
If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage. Our service providers will do their utmost to assist with any given request, however assistance cannot be guaranteed.
Please put any outstanding issues in writing (with receipts if appropriate) to Customer relations, Holiday Extras, Ashford Road, Newingreen, Hythe, Kent, CT21 4JF or email customerrelations@holidayextras.com, within six weeks of your return to the UK.

Call monitoring and recording.
As part of Holiday Extras continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

Best Price Guarantee

If you think that you have found the same product or package of products cheaper contact us. Please make sure that the product or package of products that you are comparing is identical in all respects. If there is any variation then Holiday Extras cannot match the price. When calculating the best price guarantee Holiday Extras consider only the price of the product or package of products, not any additional fees or charges e.g. credit card surcharges.

The car park that you are comparing must be the same in every respect as that which you purchased from Holiday Extras.
You must make your claim within 24 hours of making and paying for your booking with Holiday Extras.
Successful claims will not be paid until after the return date originally booked.
You must use the products or package of products as per the booking against which you are making your claim.
Cancellation of the booking cancels your right to claim under this guarantee.
Comparison prices must be listed and quoted in pounds sterling.

The following exclusions apply to price comparisons that will be considered as part of any claim made under this guarantee in respect of airport parking bookings:

Prices from other suppliers that are conditional on buying other products
Prices that are part of a customer loyalty, members or loyalty reward scheme
Prices that are part of a staff discount scheme
Prices that are part of any other discount or special offer deal

Price changes

Prices can go up or down.
Holiday Extras^® is committed to providing the highest standards and the best choice of product, at great prices. Throughout the year we continually review our products and prices. There are likely to be some seasonal special offers. In some circumstances prices may go up between the time you looked for your initial quote and the time you make your actual booking.

Prices include VAT.
All prices are for pre-booking and include VAT at the current rate. Hotel prices are given in £'s per person per night (twin prices based on two adults sharing) or £s per room per night, parking in £s per vehicle per whole or part day/ 24 hour basis, airport lounges in £s per person.

Credit and debit card surcharges. We reserve the right to levy non-refundable surcharges for payment by Debit or Credit Card. The scale of these will be clearly notified to you before any booking is confirmed. Your payment will appear on your statement as www.hxpayments.com.

Cancellation, amendments and refunds

All cancellations and amendments to your booking must be made through Holiday Extras, and are subject to the conditions set out in the Cancellation Policy below.

You will be unable to obtain a refund or amend a parking booking in the 24 hours prior to the arrival date/time printed in your booking confirmation, or at any time thereafter.
Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £9.50.
If you park your car before the arrival date/time printed in your booking confirmation, or if you collect your car after the departure date/time printed in your booking confirmation then you may have to pay the car park locally for any additional parking time at their published gate rate (the rate you would pay if you arrived and parked without pre-booking.
If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
Bookings made at the special 'advanced purchase' price cannot be amended, and no refund will be given if the booking is cancelled.
"Supersaver", "Non-flexible" and "Advance purchase" special prices. Products booked at these special prices cannot be amended or cancelled, and no refunds can be given.

Changes and cancellations made by Holiday Extras

Occasionally, Holiday Extras have to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed. Holiday Extras reserve the right to do this and to amend and cancel confirmed bookings. If they have to make a significant change, i.e. a change of accommodation or parking location, they will let you know as soon as possible.

Where possible they will do so before your departure and offer you a choice from the following:

(a) accepting the changed arrangements, or
(b) choosing an alternative product of a similar standard (for less expensive products we will offer a refund of the difference), or
(c) canceling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to Holiday Extras.

Cancellation Charge Waiver

You must select and pay for the Cancellation Charge Waiver when you make your booking. This will protect you if you subsequently cancel your booking in accordance with Holiday Extras Cancellation Policy, and Holiday Extras' normal cancellation charges of £9.50 for airport parking.

You may not, in certain circumstances, cancel or amend your booking (see Cancellation Policy above). In these cases you will not receive a refund and you will be charged the full cost of your booking including the cost of the Cancellation Charge Waiver
The cancellation protection offered by the Cancellation Charge Waiver is not available if you are booking for the same day or the next day.
The Cancellation Charge Waiver fee is non-refundable.